Industry
Healthcare
Client
CareSunset
Healthcare Mobile App. The New Era of Seamless Digital Experience
In an era where seamless digital experiences define user expectations, the Dello Fintech Banking App emerges as a beacon of innovation in the financial technology landscape. This case study delves into the user experience (UX) design journey undertaken to transform conventional banking interactions into intuitive, efficient, and user-centric experiences. As traditional banking institutions grapple with the evolving demands of a digital-savvy clientele, Dello steps forward with a visionary approach to redefine how users engage with their financial resources. The intersection of cutting-edge technology, user-centered design principles.
Project Manager
We need a web-first user dashboard with mobile app support
Design Lead
We also have a Design System ready
And tight deadlines
Best of luck ☺️
Entry & Context
Doniyor joined the Paid Parking Project
No UX research budget
Doniyor
🙂 Thank you guys
Discovery Insights
Defined the target audience using public demographic data (18–60)
👨🏻💼 👩🏻💼 👨🏻🌾
Doniyor
Native-feeling UX for local drivers is a must
Got up to speed on the product domain
Find spot
Choose time
Pay
Manage parking
Doniyor
Core features across mature apps are consistent:
Spots, car management, parking history, account
So I need a used proven UX patterns like map, taxi and local payment apps
QA Engineer
Worth checking how Dubai parking apps show parking perimeters 😇
🙌
Core Flows
Move into interface design for core flows
Doniyor
Auth flow, using interaction-driven motion
Park flow:
Map
Zone
Availability
Time & Duration
Car
Payment
Park
Add & manage vehicles
Wallet & payment settings
Account management
Designer 2 joined the project
Designer 2
Hey Doni, here to help
I’ll cover parking history and error states
🤝 🤩
Responsive & Mobile
Moving into responsiveness
Doniyor
Scaled the interface for desktop, tablet, and mobile
Defined breakpoint-specific layouts
Documented responsive rules for dev handoff
QR scan enables instant parking on arrival
Designer 2
Done with responsiveness for my flows. Good luck with the rest! 🫡
🙏
Dev Handoff
Back-and-forth with developers
Doniyor
Here's the motion design file
And sending store screenshots + app icon
🙌
Developer
Cool but we can’t use Spline code in prod. We need the motion to work locally
Doniyor
Got it. What if we switch to a video-based approach?
Developer
That works 👍
😃
Doniyor
FYI, I’ve logged some UI bugs for you
Handover & Iterations
The product gets new owners
Doniyor
Demoed the product and key flows
Collected feedback and defended design decisions
Dropped the web version from scope
🙃
Iterated based on new owner input
Updated color palette across UI and store screenshots
