Industry
SaaS / Digital Product
Client
NDA
Fintech Dello Banking App. New Way to Empower Life
In an era where seamless digital experiences define user expectations, the Dello Fintech Banking App emerges as a beacon of innovation in the financial technology landscape. This case study delves into the user experience (UX) design journey undertaken to transform conventional banking interactions into intuitive, efficient, and user-centric experiences. As traditional banking institutions grapple with the evolving demands of a digital-savvy clientele, Dello steps forward with a visionary approach to redefine how users engage with their financial resources. The intersection of cutting-edge technology, user-centered design principles.
Project Manager
We need a web-first user dashboard with mobile app support
Design Lead
We also have a Design System ready
And tight deadlines
Best of luck ☺️
Entry & Context
Doniyor joined the Paid Parking Project
No UX research budget
Doniyor
🙂 Thank you guys
Discovery Insights
Defined the target audience using public demographic data (18–60)
👨🏻💼 👩🏻💼 👨🏻🌾
Doniyor
Native-feeling UX for local drivers is a must
Got up to speed on the product domain
Find spot
Choose time
Pay
Manage parking
Doniyor
Core features across mature apps are consistent:
Spots, car management, parking history, account
So I need a used proven UX patterns like map, taxi and local payment apps
QA Engineer
Worth checking how Dubai parking apps show parking perimeters 😇
🙌
Core Flows
Move into interface design for core flows
Doniyor
Auth flow, using interaction-driven motion
Park flow:
Map
Zone
Availability
Time & Duration
Car
Payment
Park
Add & manage vehicles
Wallet & payment settings
Account management
Designer 2 joined the project
Designer 2
Hey Doni, here to help
I’ll cover parking history and error states
🤝 🤩
Responsive & Mobile
Moving into responsiveness
Doniyor
Scaled the interface for desktop, tablet, and mobile
Defined breakpoint-specific layouts
Documented responsive rules for dev handoff
QR scan enables instant parking on arrival
Designer 2
Done with responsiveness for my flows. Good luck with the rest! 🫡
🙏
Dev Handoff
Back-and-forth with developers
Doniyor
Here's the motion design file
And sending store screenshots + app icon
🙌
Developer
Cool but we can’t use Spline code in prod. We need the motion to work locally
Doniyor
Got it. What if we switch to a video-based approach?
Developer
That works 👍
😃
Doniyor
FYI, I’ve logged some UI bugs for you
Handover & Iterations
The product gets new owners
Doniyor
Demoed the product and key flows
Collected feedback and defended design decisions
Dropped the web version from scope
🙃
Iterated based on new owner input
Updated color palette across UI and store screenshots
